Technical Support
Nationwide Troubleshooting and Validation/Verification Assistance
Hotline Support
- Troubleshoot total system (instrument, reagent, controls & calibrators)
- Live person 8 AM to 8 PM ET
- FDA compliant for complaint handling
Validation/Verification Assistance
- Nationwide application specialists
- Reagent conversion assistance for those customers converting to CLC reagents
- Instrument validation and verification assistance
- 6-month calibration verification assistance (remote and on-site options available)
- Customer receives validation binder with compressed statistical data using EP Evaluator