Returns Eligibility

We accept returns only under the following circumstances:

• Wrong item received: If you receive a product different from what you ordered.

• Damaged in transit: If your order arrives damaged, leaking, or compromised during shipping.

• Manufacturer defect/recall: If the manufacturer issues a product recall or confirms a defect.

Conditions for Return

• All claims must be submitted within 7 business days of delivery.

• Products must remain unopened, sealed, and stored under proper refrigerated conditions (2–8°C) until pickup/return.

• Proof of issue (photos, lot number, invoice) may be required before authorization.

• Returns without prior authorization will not be accepted.

Non-Returnable Items

Due to their perishable and regulated nature, we cannot accept returns for:

• Opened, partially used, or improperly stored reagents.

• Orders where the shelf life has been reduced due to delayed notification.

• Products correctly fulfilled and delivered according to order specifications.

Refunds & Replacements

• Approved returns will be replaced with the correct product or fully refunded to the original payment method.

• Refunds/replacements will be processed within 7–10 business days after return authorization.

• Shipping costs are non-refundable unless the return is due to our error or carrier damage.

How to Request a Return

To request a return, fill out the form below. Our team will reply back in 1 business days and guide you through the next steps.