All requests for return of Products must be pre-approved by Seller’s customer service department. Not all items are returnable. Some items may require additional restocking fees. A credit will not be issued for items returned without pre-approval.
All returned Products must be: (i) returnable to Supplier; (ii) in the original unopened packaging; and in resalable condition, unless such Products are not in original unopened packaging or resalable condition due to the fault of Seller.
The amount of credit on any given return, as described below, will be issued no later than thirty (30) days after the receipt of the merchandise and necessary documentation and the examination and inspection of such return at the local Seller distribution center.
Product that are: (a) special order Products; (b) Custom Products; or (c) Products not available for general or unrestricted distribution are not returnable.
Products shipped in error by Seller and nonconforming Products – FULL CREDIT – if returned within thirty (30) days of date of invoice.
Products shipped in error by Seller and nonconforming Products not returned within thirty (30) days are not returnable.
Products shipped that are damaged or do not meet Seller standard quality – FULL CREDIT – if returned within thirty (30) days of date of invoice.
Products shipped that are damaged or do not meet Seller’s standard quality not returned within ninety (90) days of invoice are not returnable.
Locally stocked Products returned within thirty (30) days of date of invoice – FULL CREDIT.
Locally stocked Products returned after thirty (30) days of date of invoice – 15% RESTOCKING CHARGE.
Non-locally stocked Products that are returned within thirty (30) days of date of invoice – 15% RESTOCKING CHARGE (plus any additional costs incurred in returning such Products to the Supplier).
Non-locally stocked Products that are not returned within thirty (30) days of date of invoice are not returnable.
Returned items that require a pedigree under applicable law, such as prescription drugs, must be accompanied by the appropriate signed declaration from Buyer. For Buyers in the
State of Florida the signed declaration must be signed within seven (7) days of the original invoice date. Failure to comply results in NO CREDIT.
Notwithstanding anything above to the contrary, Buyer shall receive FULL CREDIT on any Products returned as the result of a recall or defective condition.